IT Support

We support your business, when you are focusing on your goals

24x7 Service Desk Support

Our Service Desk teams are always ready, trained and productive to resolve and report issues on time. Planning the best practice and deploying the most suitable platforms that secure your business objective.

Remote IT Support

Our best team members are always online to review and help our onsite teams. All of them have at least 15 years’ extensive experience. Our engineers will be able to diagnose and resolve most of your technical issues remotely, even if a certain machine is fully down. This allows improving the speed of diagnosing, repairing and reduces cost of operation & support.

Dedicated Service Desk

Our engineers, exactly as they were your own staff. Just without any hassle or costs to find, retain or manage such team. With us, you can build a whole IT department, based on a long term support contract. By being dedicated to your support needs alone, they will be able to develop a deep understanding of your IT infrastructure of your environment and business needs and will, in turn, be able to deliver any kind of particular requirements that you may have any time.

IT Relocation

Whether it is a single server or a whole data center, we guarantee a continued business and 100% uninterrupted system functionalities. We know how to keep the high availability features on all major brands of servers, storage and network components. We already served and mastered IT environments and moves with more than ten thousands of simultaneously users each.

24x7 Network Monitoring

High availability is one of the most important factor for your team productivity. Our 24×7 network monitoring service will constantly scan your IT Infrastructure and will alert you/us using SMS/email promptly by any issues and allow us to respond before it becomes business affecting.

Onsite IT Support

Our IT team will be always ready to provide a well-sized, competitively operation cost to help you providing the most reliable and robust services. Help you to quickly scale up or add more expertise to your existing in house team in order to cover unexpected complex issues. It reduces your onsite support costs and increase.

Network Support

Network bottleneck and poor performance could always limit your business capabilities. Your network would not run as smooth as it should, if it is not well optimized and maintained. Our experienced engineers will always be there to make sure that all prober network problems are diagnosed and solved on time.

IT Outsourcing

As an IT holding company with a software development arm since 1992, we accept many kinds of outsourcing tasks for competitive terms, based on the low costs/salaries of our two software companies located in the Middle East. See more…

Proactive Maintenance

Insurance business continuity in time which seconds become critical counted and customers expect services to be all time uninterrupted. We found that identifying and resolving your potential issues before they become problems is the best practices. We preschedule with your team onsite visits in order to reduce support issues and ensuring the most robust technology platform.

Out of Hours IT Support

Out of normal working hours, our support services can be delivered on a shared or dedicated basis, covering nights, weekends and holidays. Additionally, you can use our service as an in-hours overflow facility in order to assist and cover sickness or leave, and to help optimizing your team sizing on a temporary basis, such as during busy intervals.

Operating System Support

Despite of the brand and version of the systems being used in your environment, we take the full responsibility of your business IT infrastructure continuity, including any kind of operating systems, as well as a wide range of additional software and services, applications and data warehousing. Our goal is to be secure & running smoothly.
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